FAQs


What is an Owners Corporation?

An Owners Corporation (formerly body corporate) manages the common property of a residential, commercial, retail, industrial or mixed use property development. You are likely to be a member of an Owners Corporation if you own a flat, apartment or unit. The Owners Corporations Act 2006 sets out the laws, duties and powers of owners corporations.

What does my Owners Corporation do?

An Owners Corporation is responsible for carrying out the functions and duties of the Owners Corporation Act 2006 including the following:

  • Manage and administer the common property
  • Repair and maintain the common property, fixtures and services
  • Maintain the required insurance
  • Raise fees from the apartment owners to meet financial obligations
  • Prepare financial statements and keep financial records

I’m locked out of my apartment? What do I do?

As an occupier, you can contact a locksmith to open your apartment door. If you are not the owner the locksmith will not be able to provide you with replacement keys. If a tenant requires replacement keys this would need to be arranged via the property manager. Please note that these services will incur charges that would be burdened by the occupier.

My swipe/fob/remote is not working, please help?

If an onsite manager is positioned at your building they would be your first point of contact.
On many occasions swipes that have not been used for a long period of time can be deactivated for security purposes.
If a swipe has been deactivated incorrectly it will be reactivated.
If a swipe/fob or remote fails it will need to be replaced at the cost of the occupier.
Please contact your onsite manager or engine (1800 364 463) to start the process of obtaining new swipes/fobs/remotes if required.